ROOT & ROOF

TERMS OF SERVICE

Last Updated: September 22, 2026

1. OVERVIEW

Welcome to Root & Roof! Throughout this website, the terms "we," "us," and "our" refer to Root & Roof.

Root & Roof operates this online store and website, offering a variety of home and garden products designed to enhance your indoor and outdoor living spaces.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, you should not access our website or use our services.

2. ONLINE STORE TERMS

By using our website, you confirm that you are at least the age of majority in your state or jurisdiction of residence or that you have obtained permission from a parent or legal guardian.

You agree not to use our products or services for any illegal or unauthorized purpose.

You must not transmit viruses, malicious software, or any code that could damage or disrupt our website or its operations.

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary to prevent fraud, unlawful activity, or violations of these Terms of Service, subject to applicable law.

3. PRODUCTS AND SERVICES

Root & Roof offers a selection of home and garden products, including home accessories, decorative items, gardening supplies, outdoor living products, and other items intended to improve indoor and outdoor spaces.

We make reasonable efforts to display our products accurately, including their descriptions, colors, dimensions, materials, and prices.

However, product colors and appearances may vary slightly due to differences in screen settings, lighting, manufacturing, and individual product characteristics.

Customers are responsible for reviewing product descriptions, dimensions, compatibility information, and applicable safety instructions before making a purchase.

We reserve the right to modify product offerings, discontinue products, or update product descriptions and prices at any time.

All products are subject to availability.

4. PRICING AND PAYMENT

All prices displayed on our website are listed in the currency indicated at checkout.

Prices are subject to change without prior notice. However, changes will not affect orders that have already been accepted, except as otherwise permitted by applicable law.

Applicable taxes, shipping charges, and other fees collected by Root & Roof will be disclosed during checkout.

For international orders, customers may be responsible for additional customs duties, import taxes, or fees imposed by their destination country unless otherwise stated at checkout.

We accept the payment methods displayed on our website during checkout.

By submitting an order, you confirm that you are authorized to use the selected payment method and that all payment information provided is accurate.

We reserve the right to cancel orders involving suspected fraud, unauthorized transactions, or material pricing errors, subject to applicable law.

If an order is canceled after payment has been collected, we will issue a refund for the canceled items.

5. ORDER ACCEPTANCE AND CANCELLATIONS

After placing an order, you will receive an order confirmation acknowledging that we have received your purchase request.

An order confirmation does not guarantee that your order has been accepted or that all items are available.

We reserve the right to cancel or limit orders due to product unavailability, suspected fraud, incorrect pricing, or other legitimate business reasons.

If we are unable to fulfill your order, we will notify you and issue a refund for any unfulfilled items.

Customers who wish to cancel or modify an order should contact us as soon as possible at jtfarrell65@yahoo.com.

Once an order has entered the shipping process, cancellation or modification may no longer be possible.

If your order has already shipped, you may request a return in accordance with our Refund Policy.

6. SHIPPING AND DELIVERY

Root & Roof offers shipping within the United States and to eligible international destinations.

Shipping availability, costs, and estimated delivery times are displayed during checkout or described in our Shipping Policy.

We make reasonable efforts to process and ship orders within the estimated time frames provided.

However, delivery times may vary due to product availability, shipping carrier delays, weather conditions, customs processing, and other circumstances beyond our reasonable control.

International customers are responsible for complying with applicable import regulations and paying any customs duties, import taxes, or additional fees not collected at checkout.

Customers are responsible for providing accurate and complete shipping information.

If you discover an error in your shipping address, please contact us immediately at jtfarrell65@yahoo.com.

If we cannot ship your order within the promised time frame, we will notify you and provide applicable options for accepting the delay or canceling the order for a refund.

Nothing in this section limits your rights under applicable consumer protection laws.

For additional information, please review our Shipping Policy.

7. RETURNS, REFUNDS, AND EXCHANGES

At Root & Roof, customer satisfaction is important to us.

We offer a 30-day return period for eligible products.

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in our Refund Policy.

To qualify for a standard return, products must generally be unused, in their original condition, and returned with their original packaging and accessories, where applicable.

Certain products may be ineligible for standard returns due to hygiene, safety, perishability, customization, or other product-specific restrictions, as disclosed in our Refund Policy.

If you receive an incorrect, damaged, or defective item, please contact us promptly at jtfarrell65@yahoo.com so we can review the issue and provide an appropriate resolution.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

Return shipping costs, eligibility requirements, and refund processing procedures are described in our Refund Policy.

Nothing in these Terms limits your statutory rights regarding defective, damaged, incorrectly described, or undelivered products.

Please review our Refund Policy for complete information before making a purchase.

8. PRODUCT USE AND SAFETY

Root & Roof sells products intended for home, garden, indoor, and outdoor use.

Customers are responsible for reviewing and following all applicable product instructions, warnings, installation guidelines, and maintenance recommendations.

Certain products may require assembly, installation, supervision, or special handling.

Customers should ensure that products are suitable for their intended environment and purpose before use.

Outdoor products may be affected by weather conditions, temperature changes, moisture, sunlight, and other environmental factors.

We recommend following all manufacturer-provided care and maintenance instructions to preserve product quality and ensure safe operation.

Nothing in this section excludes or limits any legal rights or remedies available to customers under applicable product safety or consumer protection laws.

9. ACCURACY OF CUSTOMER INFORMATION

You agree to provide accurate, complete, and current information when making purchases or creating an account on our website.

This includes your name, email address, billing information, shipping address, and payment details.

You are responsible for maintaining the confidentiality of your account credentials.

If you become aware of unauthorized access to your account, please contact us promptly.

We may contact you using the information provided during checkout regarding your order, payment, shipping, returns, or customer service inquiries.

10. INTELLECTUAL PROPERTY

All original content appearing on the Root & Roof website, including our brand name, logos, product photography, graphics, website designs, written descriptions, and other materials owned by us, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without prior written permission from the applicable rights holder.

You may use our website and its content for lawful personal, noncommercial shopping purposes.

Unauthorized use of our intellectual property may result in legal action where appropriate.

11. PROHIBITED USES

You agree not to use our website or services for any unlawful, fraudulent, or unauthorized purpose.

Prohibited activities include:

• Engaging in fraudulent transactions or providing false payment information.

• Attempting to gain unauthorized access to our website, systems, or customer information.

• Uploading or transmitting viruses, malware, or harmful code.

• Violating the intellectual property rights of Root & Roof or third parties.

• Collecting personal information about other customers without authorization.

• Interfering with the security, functionality, or operation of our website.

• Using our website in violation of applicable laws or regulations.

We reserve the right to restrict access to our website or cancel orders in response to violations of these Terms, subject to applicable law.

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or utilize services provided by independent third parties.

These services may include payment processors, shipping carriers, customer support applications, and other Shopify integrations.

Third-party websites and services may operate under their own terms, conditions, and privacy policies.

Root & Roof is not responsible for the content, availability, or practices of independent third-party websites that we do not control.

We encourage customers to review the applicable terms and policies before using third-party services.

13. PRIVACY AND PERSONAL INFORMATION

Your privacy is important to Root & Roof.

We collect, use, store, and disclose personal information as described in our Privacy Policy and in accordance with applicable privacy laws.

Personal information may be processed for purposes including order fulfillment, payment processing, shipping, customer support, fraud prevention, and communications permitted by law.

By using our website, you acknowledge that your personal information will be handled as described in our Privacy Policy.

Please review our Privacy Policy for additional information about how your information is collected, used, protected, and shared, as well as any privacy rights available to you.

14. DISCLAIMER OF WARRANTIES

Root & Roof makes reasonable efforts to ensure that our website, product descriptions, and services are accurate, reliable, and available.

However, we do not guarantee that our website will operate without interruption, errors, or technical difficulties.

To the fullest extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not make additional warranties regarding website availability or uninterrupted access beyond those required by applicable law.

Nothing in this section excludes or limits any express product warranty, statutory warranty, or consumer protection right that cannot legally be excluded or limited.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Root & Roof will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services, except where such liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury, defective products, or any other liability that cannot legally be excluded or limited.

Your statutory rights and remedies relating to defective products, undelivered orders, or other consumer protection matters remain unaffected.

16. CHANGES TO PRODUCTS, PRICES, AND SERVICES

Root & Roof reserves the right to modify, update, or discontinue products and services at any time.

We may also update product descriptions, availability, pricing, shipping options, and website features as necessary.

Changes to product prices or availability will not affect orders that have already been accepted, except as otherwise permitted by applicable law.

We are not obligated to continue offering any particular product or service indefinitely.

17. CHANGES TO THESE TERMS OF SERVICE

We reserve the right to update or modify these Terms of Service as our business, products, website, or legal obligations change.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Changes will apply prospectively unless otherwise permitted by applicable law.

Your continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

We encourage customers to review this page periodically.

18. GOVERNING LAW

These Terms of Service will be governed by and interpreted in accordance with the laws of the State of Rhode Island, United States, without regard to its conflict of law principles, except where mandatory laws of another jurisdiction apply.

Nothing in these Terms limits any mandatory consumer protection rights available to customers under the laws of their place of residence.

Any disputes arising from these Terms will be handled in accordance with applicable law.

19. SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

20. CONTACT INFORMATION

If you have any questions regarding these Terms of Service, our products, your order, shipping, returns, or refunds, please contact us using the information below.

Business Name: Root & Roof

Website: https://www.rootandroof.org 

Email: jtfarrell65@yahoo.com

Customer Support Phone: 781-424-7611

Business Address:

Root & Roof

1050 Douglas Pike

Smithfield, Rhode Island

United States

We strive to provide helpful and timely customer support and will make reasonable efforts to respond to all customer inquiries.